Shipping policy

At Khyber Imports, we are committed to delivering your order safely and on time. We currently offer delivery across Pakistan.

1. Order Processing

  • Orders are normally processed within 1–2 business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, or phone.

2. Delivery Time

Our estimated delivery time within Pakistan is:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier service, weather, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders, customers are required to provide a valid name, phone number, and complete delivery address. Please ensure that you are available to receive and pay for your order when the courier arrives.

5. Order Confirmation

For some COD orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

If we cannot confirm the order, we may delay or cancel the shipment.

6. Incorrect Address or Phone Number

Customers are responsible for providing a correct and complete delivery address and active phone number.

If an order is returned because of an incorrect address, unavailable customer, or repeated delivery failure, additional shipping charges may apply if the customer requests the order to be shipped again.

7. Delayed Deliveries

Although we aim to deliver within the estimated timeframe, delays can sometimes occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote-area delivery
  • Incorrect or incomplete address
  • Unexpected operational issues

We will cooperate with the courier to help resolve delivery issues as quickly as possible.

8. Damaged Package

If your package appears seriously damaged or opened when it arrives, please contact us as soon as possible.

Where possible, take photos or a video of the package before opening it. This can help us investigate the issue with the courier.

9. Lost Orders

If your order does not arrive within the expected delivery period, please contact our customer support team. We will check the shipment status with the courier and assist you with the next steps.

10. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Store: Khyber Imports
Email: [khyberimportpk@gmail.com]
Phone/WhatsApp: [0307-5555160]
Location: peshawar, Pakistan

Thank you for shopping with Khyber Imports